How we work

A short conversation, a written scope, a fixed fee, and a cap on hours.

1. A short conversation

We start with about twenty minutes, at no charge, to understand what you need and whether we can help. If we cannot, we will say so. You can use the enquiry form, or book directly: Book a 20-minute call

2. A written proposal and scope

If we go ahead, you receive a short proposal and a scope of work. These set out the focus, the hours cap, the deliverables, the exclusions, the timetable and the fee. Work does not start until the scope is agreed in writing.

3. A defined piece of work

Fixed-fee offers have a tight cap: typically six to eight hours for a Governance Health Check, and fifteen to eighteen hours for an Operational Improvement Sprint. If more work is needed, it is agreed in a written change note before it starts.

4. Delivery and handover

You receive the agreed written outputs and a call or handover session. For a Health Check, documents are usually needed within five working days of booking, with the report following within ten working days of a complete set.

5. Payment

Fixed-fee work is invoiced in full on completion, when we deliver the report or handover, and is payable within fourteen days. There is no upfront payment. VAT is only added if we are registered for VAT; we will state the position on the invoice.

What we do not do

We do not offer legal, financial or regulated advice. We do not carry out statutory audits, safeguarding casework, or formal health and safety inspections. We do not use an organisation’s confidential information from any other role or connection.